Quest Systems Privacy Policy

Last Updated December 5, 2025]

This Privacy Policy sets out the personal information handling practices of Quest Systems (ABN 82848547980), located at 8 Bluestone Rise, Lenah Valley Tas ("Quest Systems," "we," "us," or "our").

We are committed to protecting the privacy of the personal information we collect and hold, in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. Our Role in Data Handling

For the purposes of this policy, Quest Systems operates in two distinct roles:

Data Controller: We determine the purpose and means of processing. This applies to data collected directly from our own clients/prospective clients (e.g., website contact forms, billing details).

Data Processor: We process data only on the documented instructions of our clients. This applies to lead data collected by our Meta Ads Service that belongs to our clients’ customers/prospects.

A. Data Controller (When you interact with Quest Systems)

This section applies to the personal information we collect from you as a current or prospective client, supplier, or website visitor.

2. Information We Collect (As Data Controller)

We collect personal information that is reasonably necessary for us to provide our services and manage our business operations. This may include:

Identity & Contact Data: Name, business name, phone number, email address, physical/postal address, and job title.

Financial & Transaction Data: Billing address, payment method details (collected and processed via secure third-party payment processors like [Insert Payment Processor, e.g., Stripe]), and service history.

Website & Usage Data: IP address, browser type, pages visited, time spent on our website, referral source, and other information collected through cookies, analytics (e.g., Google Analytics), and tracking pixels (e.g., Meta Pixel).

Service Platform Data: Login details and usage metrics within the Quest Systems CRM (GoHighLevel platform) used for managing your sub-account.

3. How We Collect and Use Your Information

Methods of Collection:

We collect personal information directly from you when you:

Fill out a contact form or request on our website (e.g., for the Free Website Offer).

Sign up for our services (Meta Ads, CRM access).

Communicate with us via email, phone, or in person.

Are granted access to your Facebook/Meta accounts for service provision.

Purposes of Use:

We use your personal information to:

Provide and manage the Meta Ads Service and the Quest Systems CRM access.

Process payments and issue invoices related to our $500 Retainer and Performance Fees.

Communicate with you regarding our services, updates, and maintenance.

Market and promote our other products and services to you (with a clear opt-out mechanism).

Comply with our legal obligations (e.g., record-keeping).

4. Disclosure of Your Personal Information (As Data Controller)

We may disclose your personal information to:

Service Providers: Third-party partners who assist us in operating our business, such as:

GoHighLevel (LeadConnector) / Hosting Providers: For operating the CRM platform.

Payment Processors: For secure billing and transaction management.

Accountants/Legal Advisors: For professional advice.

Overseas Recipients: We utilise cloud-based software and servers (including the GHL platform and Meta's servers) which may be located outside of Australia, including the United States or other jurisdictions. By providing your personal information, you consent to this transfer. We will take reasonable steps to ensure that any overseas recipient protects your information in a way that is consistent with the APPs.

Legal Compliance: Where required by law, court order, or governmental authority.

B. Data Processor (Handling Client Lead Data)

This section clarifies our limited role when handling data collected on behalf of our clients through our services.

5. Our Role as Data Processor (Client Lead Data)

When Quest Systems operates Meta Ads campaigns and delivers leads to the Client's dedicated GHL sub-account, we are acting as a Data Processor for the Client.

The Client is the Data Controller and is responsible for determining the legal basis for processing, ensuring data collection is lawful, and handling data subject requests (e.g., requests to delete data) from their leads.

We process lead data (Name, Email, Phone, etc.) solely for the purpose of fulfilling our contractual obligations under the Meta Ads Service Agreement—specifically, generating the leads and ensuring their delivery and visibility within the Client's CRM.

We do not use, sell, or disclose the Client's lead data for our own independent marketing or commercial purposes.

6. Security, Cookies, and Your Rights

6.1 Data Security

We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification, or disclosure. This includes:

Using secure, reputable platforms (like GoHighLevel) with industry-standard security measures.

Access controls to our internal systems.

Secure transfer protocols (e.g., SSL encryption).

6.2 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies on our website for analytical, functional, and advertising purposes (e.g., remarketing via the Meta Pixel). You can manage or disable cookies through your browser settings, though this may affect your user experience.

6.3 Access and Correction

You have the right under the APPs to request access to the personal information we hold about you and to request that we correct any inaccurate or incomplete information. Please contact us using the details below to make such a request.

6.4 Making a Complaint

If you believe we have breached the Australian Privacy Principles, please contact our Privacy Officer (details below). We will investigate your complaint promptly and endeavour to resolve it within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

7. Contact Us

For any questions or concerns regarding this Privacy Policy or our data handling practices, please contact our Privacy Officer:

Privacy Officer Quest Systems Email: [[email protected]] Mail: PO Box 375, Lenah Valley TAS 7008

Disclaimer: This document is a template and is provided for informational purposes only. Quest Systems is not a law firm and this document does not constitute legal advice. You must seek independent legal advice to ensure this policy is fully compliant with all applicable laws in your jurisdiction.